Terms of Use
These terms are an agreement between you and Leanmend (“we”, “us”) for using the Leanmend website and app. By creating an account or using Leanmend, you agree to these terms and to our Privacy Policy. If you do not agree, please do not use Leanmend.
1. What Leanmend is (and is not)
Leanmend is a personal tracking tool that helps you record your medication schedule, injection sites, weight, protein, and how you feel, and see patterns in your own entries.
Leanmend does not provide medical advice, diagnosis, or treatment. It does not sell, prescribe or recommend medications or doses, and it is not a medical device. Insights and reports only summarize what you entered and may be incomplete or inaccurate. Always follow the guidance of your healthcare provider, and never change or skip a dose based on the app. If you think you have a medical emergency, call your doctor or 911 immediately.
2. Who can use Leanmend
You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of what you enter and for keeping your password confidential. Tell us right away at support@leanmend.com if you believe your account has been accessed without permission.
3. Free plan and Premium
Core tracking is free. Leanmend Premium is an optional subscription that adds insights, a doctor-ready report, and an injection site rotation helper. Premium costs $6.99 per month or $39.99 per year (U.S. dollars, plus any applicable taxes), as shown at checkout.
- Free trial. New members get a 7-day free trial. If you do not cancel before the trial ends, your subscription starts and your payment method is charged automatically. One trial per customer.
- Automatic renewal. Your subscription renews automatically at the end of each monthly or yearly period at the then-current price until you cancel. We will tell you in advance of any price change.
- Cancel anytime. You can cancel online at any time in Settings → Manage membership. Cancellation takes effect at the end of your current billing period, and you keep Premium until then.
- Refunds. Payments are generally non-refundable, except where required by law. If you were charged by mistake or forgot to cancel a renewal, contact us within 14 days at support@leanmend.com and we will review your request in good faith.
- Payments are processed securely by Stripe. By subscribing, you also agree to Stripe’s terms for payment processing.
4. Acceptable use
You agree not to:
- use Leanmend for anything unlawful, or to store information about another person without their permission;
- try to access other users’ accounts or data, or interfere with the security or operation of the service;
- copy, resell, or reverse engineer the service, or use bots to scrape it.
5. Your content
You own the information you enter. You give us permission to store and process it only to provide Leanmend to you, as described in our Privacy Policy. You can delete your account and all your logs at any time in Settings.
6. Our service
Leanmend, its design, text, and software belong to us and are protected by law. We may update, change, or stop features from time to time. If we discontinue Premium, we will give you notice and a pro-rated refund of any prepaid period you could not use.
7. Disclaimers
Leanmend is provided “as is” and “as available”. To the fullest extent allowed by law, we make no warranties of any kind, including that the service will be uninterrupted or error-free, or that insights or reports are accurate or complete.
8. Limitation of liability
To the fullest extent allowed by law, Leanmend will not be liable for any indirect, incidental, special, or consequential damages, or for any health decision made using the app. Our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim, or US$50 if you have not paid us. Some places do not allow these limits, so they may not apply to you.
9. Ending your account
You can stop using Leanmend and delete your account at any time. We may suspend or close accounts that break these terms or put other users or the service at risk.
10. Governing law
These terms are governed by the laws of Brazil, without regard to conflict-of-law rules. This does not take away any protections you have under the consumer laws of the place where you live.
11. Changes to these terms
We may update these terms. If changes are material, we will notify you in the app or by email before they take effect. Continuing to use Leanmend after that means you accept the updated terms.
Contact us
Questions or requests? Email us at support@leanmend.com. We aim to reply within 30 days, and sooner for urgent privacy or security matters.